Patron Wireless Authorization Procedure

or

WiFi Internet Access Connection Procedure

• WINDOWS XP

• WINDOWS 2000

• WINDOWS 98

• Mac OS 9

• Mac OS 10

• Mac OS X

• WINDOWS Vista

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Windows Instructions

Mac Instructions

WiFi Internet Access Connection Procedure

WINDOWS XP

The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.  There are three steps that you will need to follow in order to connect your wireless device to the library’s wireless network. 

Please be aware that this is not a secure network.  It may be possible for personal data to be lost, damaged, or stolen while connected to the wireless network.  Please refer to the library’s Internet Use Policy.

STEP 1:  Set up DHCP

* If you know that your computer is setup to automatically obtain an IP address, you may skip to step 2.

1. Select Start --> Control Panel--> Network Connections (depending on the view set up, this might also be labeled Network and Internet Connections.
2. Right click Wireless Network Connection and then click Properties.
3.  In the General information tab, make sure that Internet Protocol (TCP/IP) is checked and highlighted, then click Properties.
4. On this screen, make sure that the "Obtain an IP address automatically" radio button is selected. The "Obtain DNS server address automatically" should also be selected .
5. Click "OK" on all the opened windows to close them.
6. Restart your computer if prompted.

Your computer is now configured for DHCP.

NOTE: If you have an Internet service that you often connect to that uses DHCP you will not have to set up this service, but your laptop may have retained that IP address in its files. To get a new IP address through DHCP you will need to release and renew the IP address.

To Release and Renew IP Addresses:

1. Go to a command prompt. In order to get a command prompt, click start and choose run. In the “open:” line, type “cmd”. A black box will open with a command prompt inside it.
2. At the command prompt, type: Ipconfig /release - You should get a notice that the address has been released.
3. Now you need to get a number from the library network. At the command prompt, type: Ipconfig /renew - After a brief time, you should be notified that you have a new IP address associated with your NIC card.  Once you have received a library IP address, proceed to the browser configuration instructions.

* You must have administrative rights to your computer in order to release or renew your IP address.

STEP 2:  Setup wireless client

* If you client auto detects the library wireless network, you may skip to step 3.
Library should provide settings for connecting wireless clients to the access points.

STEP 3:  Setup browser proxy settings in Internet Explorer

1. Open Internet Explorer
2. On the IE menu bar, click Tools, then Internet Options
3. Under the Internet Option dialog box, click the Connections tab and then the LAN Settings button.
4. In the LAN Settings dialog box, click “Automatically detect settings”
5. Click OK twice.
6. If setting these settings do not work and only after troubleshooting steps have been used.  You can alternately manually specify the proxy settings by going to Step 4

STEP 4: Setup a browser with manually assigned proxy settings.

Note: These settings are only to be applied if the above does not work and only after troubleshooting steps have been applied.  Making these changes will require users to remove these changes once they leave the library in order to connect to another network.

1. Open Internet Explorer
2. On the IE menu bar, click Tools, then Internet Options
3. Under the Internet Option dialog box, click the Connections tab and then the LAN Settings button.
4. In the LAN Settings dialog box, Tick “Use a proxy server for your LAN”
5. Enter the following in the fields
   1. Address: Netsweeper.einetwork.net
   2. Port: 3128

6. Click Advanced
7. Under: “Do not use proxy server for addresses beginning with:”
8. Enter the following: 216.183.184.34

Click OK three times to apply the settings.

NOTE: If you have installed a Personal Firewall System (PFS) you need to be sure that your PFS is not blocking Internet Access. You may need to authorize access while you are using the connection.  Please refer to your vendor’s documentation for instructions on how to do this.

Wifi Internet Access Connection Procedure

WINDOWS 2000

The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.  There are three steps that you will need to follow in order to connect your wireless device to the library’s wireless network. 

Please be aware that this is not a secure network.  It may be possible for personal data to be lost, damaged, or stolen while connected to the wireless network.  Please refer to the library’s Internet Use Policy.

STEP 1:  Set up DHCP

* If you know that your computer is setup to automatically obtain an IP address, you may skip to step 2.

1. Select Start
2. Select Settings
3. Select Network and Dial-up Connections
4. Network and Dial-up Connections box will appear
5. Select the Local Area Connections Icon
6. Local Area Connection Status box will appear
7. Click on Properties
8. Local Area Connections Properties box will appear
9. Highlight Internet Protocol (TCP/IP)
10.   Click on Properties
11.   The Internet Protocol (TCP/IP) Properties box will appear
12.   Click on Obtain an IP address automatically
13.   Click on Obtain DNS server address automatically
14.   Close out all windows by clicking OK

Your computer is now configured for DHCP.

NOTE: If you have an Internet service that you often connect to that uses DHCP you will not have to set up this service, but your laptop may have retained that IP address in its files. To get a new IP address through DHCP you will need to release and renew the IP address.
To Release and Renew IP Addresses:

1. Go to a command prompt. In order to get a command prompt, click start and choose run. In the “open:” line, type “cmd”. A black box will open with a command prompt inside it.
2. At the command prompt, type: Ipconfig /release - You should get a notice that the address has been released.
3. Now you need to get a number from the library network. At the command prompt, type: Ipconfig /renew - After a brief time, you should be notified that you have a new IP address associated with your NIC card.  Once you have received a library IP address, proceed to the browser configuration instructions.

* You must have administrative rights to your computer in order to release or renew your IP address.

STEP 2:  Setup wireless client

* If your client auto detects the library wireless network, you may skip to step 3.

Library should provide settings for connecting wireless clients to the access points (SSID information)

STEP 3:  Setup browser proxy settings in Internet Explorer (note: by default IE sets the LAN settings - automatic configuration to “Automatically detect settings” enabled)

1. Open Internet Explorer
2. On the IE menu bar, click Tools, then Internet Options
3. Under the Internet Option dialog box, click the Connections tab and then the LAN Settings button.
4. In the LAN Settings dialog box, click “Automatically detect settings”
5. Click OK twice.
6. Close Internet Explorer and re-open Internet Explorer..

If STEP 3 does not work, proceed to STEP 4

STEP 4:  Setup browser proxy settings in Internet Explorer

1. Open Internet Explorer
2. On the IE menu bar, click Tools, then Internet Options
3. Under the Internet Option dialog box, click the Connections tab and then the LAN Settings button.
4. In the LAN Settings dialog box, click “Use a proxy server for your LAN”
5. Enter 10.50.0.20 in the Address: field and 8080 into the Port: field (You may need to uncheck the Use automatic configuration script box)
6. Click OK twice.

NOTE: If you have installed a Personal Firewall System (PFS) you need to be sure that your PFS is not blocking Internet Access. You may need to authorize access while you are using the connection.  Please refer to your vendor’s documentation for instructions on how to do this.

WiFi Internet Access Connection Procedure

WINDOWS 98

The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.  There are three steps that you will need to follow in order to connect your wireless device to the library’s wireless network. 

Please be aware that this is not a secure network.  It may be possible for personal data to be lost, damaged, or stolen while connected to the wireless network.  Please refer to the library’s Internet Use Policy.

STEP 1:  Set up DHCP

* If you know that your computer is setup to automatically obtain an IP address, you may skip to step 2.

1. Select Start
2. Select Settings
3. Select Control Panel
4. Control Panel box will appear
5. Select Network
6. Network Box will appear
7. Select the NIC card you are using under TCP/IP
8. Click on the card in use and then click on Properties
9. TCP/IP Properties box will appear
10.   Click on the IP Address tab
11.   Click on Obtain an IP address automatically
12.   Click OK for all windows

NOTE: If you have an Internet service that you often connect to that uses DHCP you

will not have to set up this service, but your laptop may have retained that IP

address in its files. To get a new IP address through DHCP you will need to

release and renew the IP address – see directions below.

To Release and Renew IP Addresses

1. Go to a command prompt. In order to get a command prompt, click on start and choose run. In the “open:” line, type “command”. A black box will open with a command prompt inside it.
2. At the command prompt, type: Ipconfig /release - You should get a notice that the address has been released.
3. Now you need to get a number from the BPL network. At the command prompt, type: Ipconfig /renew - After a brief time, you should be notified that you have a new IP number associated with your NIC card. At this point, you should be able to use the BPL network.

 STEP 2:  Setup wireless client

* If you client auto detects the library wireless network, you may skip to step 3.

Library should provide settings for connecting wireless clients to the access points.

STEP 3:  Setup browser proxy settings in Internet Explorer

1. Open Internet Explorer
2. On the IE menu bar, click Tools, then Internet Options
3. Under the Internet Option dialog box, click the Connections tab and then the LAN Settings button.
4. In the LAN Settings dialog box, click “Automatically detect settings”
5. Click OK twice.

NOTE: If you have installed a Personal Firewall System (PFS) you need to be sure that your PFS is not blocking Internet Access. You may need to authorize access while you are using the connection.  Please refer to your vendor’s documentation for instructions on how to do this.

 WiFi Internet Access Connection Procedure

Mac OS 9

The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.  There are two steps that you will need to follow in order to connect your wireless device to the library’s wireless network. 

 Please be aware that this is not a secure network.  It may be possible for personal data to be lost, damaged, or stolen while connected to the wireless network.  Please refer to the library’s Internet Use Policy.

 STEP 1:  Setup wireless network

 Make sure that your AirPort card or external PC card is installed properly according to the instructions included with the card. In the case of an external PC card for a non-AirPort capable Mac OS laptop, make sure that the PC card is firmly inserted into the PC card slot.

 Make sure you have installed the latest version of the AirPort software (version 1.3.1).  You can verify this by running the AirPort application and selecting About AirPort from the Apple Menu.

 If the AirPort Setup Assistant did not automatically run after installation, you can manually configure your network settings to use the AirPort wireless card with the following instructions:

 Select a wireless network:

1. Using either the AirPort Control Strip Module or the AirPort application, you can select the wireless network that is in range.
2. Select the library wireless network from the list of available networks.
3. Next, go to the Apple Menu, to Control Panels, and select TCP/IP. At the TCP/IP window, you should see the following selections: 

-  Connect via:  Airport

-  Configure:  Using DHCP Server

4.   Make sure that Connect via is set to AirPort, and that Configure is set to Using DHCP Server.

5. Close the TCP/IP control panel, saving the changes you just made when prompted.

 STEP 2:  Setup browser proxy settings

To configure the Network Preferences to use the web proxy server follow these steps:

1. From the Edit Menu Choose Preferences
2. Click Proxies under Network
3. UNCHECK the boxes next to the proxy options
4. Leave or set Method as: Normal
5. Leave User Name and Password blank
6. Click OK
7. Check Use Web Proxy for All
8. Click OK

If STEP 2 does not work, proceed to STEP 3

STEP 3:  Setup browser proxy settings

To configure the Network Preferences to use the web proxy server follow these steps:

9. From the Edit Menu Choose Preferences
10. Click Proxies under Network
11. Check Web Proxy:
12. Click Settings
13. Enter Address as: 10.50.0.20
14. Enter Port as: 8080
15. Leave or set Method as: Normal
16. Leave User Name and Password blank
17. Click OK
18. Check Use Web Proxy for All
19. Click OK

NOTE: If you have installed a Personal Firewall System (PFS) you need to be sure that your PFS is not blocking Internet Access. You may need to authorize access while you are using the connection.  Please refer to your vendor’s documentation for instructions on how to do this.

WiFi Internet Access Connection Procedure

Mac OS 10

 The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.  There are two steps that you will need to follow in order to connect your wireless device to the library’s wireless network. 

 Please be aware that this is not a secure network.  It may be possible for personal data to be lost, damaged, or stolen while connected to the wireless network.  Please refer to the library’s Internet Use Policy.

 STEP 1:  Setup wireless network

 Make sure that your AirPort card or external PC card is installed properly per the

manufacturer's instructions. In the case of an external PC card for a non-AirPort

capable Mac OS laptop, make sure that the PC card is firmly inserted into the PC card

slot.

Special Note: If you are using a card in a non-AirPort capable laptop, refer to the

manufacturer's driver instructions for installation and configuration, as this

documentation refers only to computers that are AirPort-capable.

Mac OS X includes the drivers that are necessary to use AirPort for network

connectivity. All that need be done is select an active wireless network and make sure

Network settings are correct for the wireless network.

Select a wireless network:

1. Using either the AirPort Menu or the Internet Connect application, you can select a wireless network that is in range. If AirPort is off, you will need to select "Turn Airport On" before you can proceed.  AirPort Menu: Internet Connect  Application:
2. Select the wireless network from the list of available networks.
3. Next, choose System Preferences from the Apple menu. Once the application is started, select Network. Click on the TCP/IP tab.
4. Make sure that the Show: menu is set to AirPort, and that the Configure menu in the TCP/IP tab is set to Using DHCP.

If AirPort doesn't appear in the Show menu, choose Active Network Ports and

Activate Airport. Then choose Airport from the Show menu.

5    Click the Apply Now button at the bottom of the panel to save the changes you just made and quit the System Preferences application.

STEP 2:  Setup browser proxy settings

All OS X web browsers take their web proxy settings from the OS X Network Preferences. To configure the Network Preferences to use the web proxy server follow these steps:

1. Click on the Apple icon and go to System Preferences.
2. Double click on the Network icon.
3. Use the drop down arrow under show to click on Built in Ethernet.
4. Click on Proxies from the horizontal tab bar.
5. UNCHECK the boxes next to each of the proxy catagories.
6. Click Apply Now to exit out of the Network Box
7. You can now launch your web browser (Safari or Internet Explorer).

 If STEP 2 does not work, proceed to STEP 3

 STEP 3:  Setup browser proxy settings

8. Click on the Apple icon and go to System Preferences.
9. From View Menu, select Network.
10. Use the drop down arrow under show to click on Built in Ethernet.
11. Click on Proxies from the horizontal tab bar.
12. Tick Web proxy and enter 10.50.0.20 Port 8080.
13. Tick Secure Web proxy and enter 10.50.0.20 Port 8080.
14. Click Apply Now to exit out of the Network Box
15. You can now launch your web browser (Safari or Internet Explorer).

NOTE: If you have installed a Personal Firewall System (PFS) you need to be sure that your PFS is not blocking Internet Access. You may need to authorize access while you are using the connection.  Please refer to your vendor’s documentation for instructions on how to do this.

WiFi Internet Access Connection Procedure

Mac OS X

The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.  There are two steps that you will need to follow in order to connect your wireless device to the library’s wireless network. 

Please be aware that this is not a secure network.  It may be possible for personal data to be lost, damaged, or stolen while connected to the wireless network.  Please refer to the library’s Internet Use Policy.

STEP 1:  Setup wireless network

 Make sure that your AirPort card or external PC card is installed properly per the

manufacturer's instructions. In the case of an external PC card for a non-AirPort

capable Mac OS laptop, make sure that the PC card is firmly inserted into the PC card

slot.

Special Note: If you are using a card in a non-AirPort capable laptop, refer to the

manufacturer's driver instructions for installation and configuration, as this

documentation refers only to computers that are AirPort-capable.

Mac OS X includes the drivers that are necessary to use AirPort for network

connectivity. All that need be done is select an active wireless network and make sure

Network settings are correct for the wireless network.

Select a wireless network:

1. Using either the AirPort Menu or the Internet Connect application, you can select a wireless network that is in range. If AirPort is off, you will need to select "Turn Airport On" before you can proceed.  AirPort Menu: Internet Connect  Application:
2. Select the wireless network from the list of available networks.
3. Next, choose System Preferences from the Apple menu. Once the application is started, select Network. Click on the TCP/IP tab.
4. Make sure that the Show: menu is set to AirPort, and that the Configure menu in the TCP/IP tab is set to Using DHCP.

If AirPort doesn't appear in the Show menu, choose Active Network Ports and

Activate Airport. Then choose Airport from the Show menu.

5        Click the Apply Now button at the bottom of the panel to save the changes you just made and quit the System Preferences application.

STEP 2:  Setup browser proxy settings

All OS X web browsers take their web proxy settings from the OS X Network Preferences. To configure the Network Preferences to use the web proxy server follow these steps:

1. Click on the Apple icon and go to System Preferences.
2. Double click on the Network icon.
3. Use the drop down arrow under show to click on AirPort.
4. Click on Proxies from the horizontal tab bar.
5. Verify “Configure Proxies:” is set to Manually
6. Tick Automatic Proxy Configuration.
7. Click Apply Now to exit out of the Network Box
8. You can now launch your web browser (Safari or Internet Explorer).

9. If setting these settings do not work and only after troubleshooting steps have been used.  You can alternately manually specify the proxy settings by going to Step 3

Step 3: Manually setting proxy settings.

Note: These settings are only to be applied if the above does not work and only after troubleshooting steps have been applied.  Making these changes will require users to remove these changes once they leave the library in order to connect to another network.

1. Click on the Apple icon and go to System Preferences.
2. Double click on the Network icon.
3. Use the drop down arrow under show to click on AirPort.
4. Click on Proxies from the horizontal tab bar.
5. Verify “Configure Proxies:” is set to Manually
6. Tick Web Proxy (HTTP)
   1. Under Web Proxy Server enter: netsweeper.einetwork.net
   2. In the following box enter: 3128
   3. Repeat these steps for Secure Web Proxy (HTTPS)
7. Tick Secure Web Proxy (HTTPS)
   1. Under Web Proxy Server enter: netsweeper.einetwork.net
   2. In the next box enter: 3128
8. Under Bypass proxy settings for these Hosts & Domains:
9. Enter: 216.183.184.34
10. Verify all other options are unchecked.

NOTE: If you have installed a Personal Firewall System (PFS) you need to be sure that your PFS is not blocking Internet Access. You may need to authorize access while you are using the connection.  Please refer to your vendor’s documentation for instructions on how to do this.

WiFi Internet Access Connection Procedure

WINDOWS Vista

 The library has provided wireless network service to connect your personal laptop to the World Wide Web while at your public library.  All you need is a laptop, wireless adapter and web browser.

 This following section describes in detail how to connect to a wireless network using the Connect to a network dialog box in Windows Vista.  This document presumes that you have the appropriate permissions on your laptop to setup a wireless connection.  NOTE:  Windows Vista has additional security features that may periodically ask you if you want to continue making changes during the wireless setup process. 

 The Connect to a network dialog box

You can access the Connect to a network dialog box from many locations in Windows Vista, including the following:

You should see a connection called ‘Library’ or the actual name of the library.

In Show, you can select the following:

By default, All is selected and the list of networks consists of wireless networks that have been detected and dial-up and VPN connections that have been configured.  The list of available networks is subject to the types of wireless networks being detected, including the library’s wireless network. To connect to the library’s wireless network, double-click the network name ‘library’ or click the network name and then click Connect.

After you connect to the library’s wireless network, a dialog box will display informing that you are connecting to an unsecured wireless network.  Click Connect Anyway to proceed with the connection to the library’s wireless service. 

  Please note that the library’s public wireless network is an unsecured network and that information sent over the network might be visible to others.  It is recommended that you have a firewall and updated anti-virus software on your laptop before connecting to this service.  However, even with a firewall and updated anti-virus software, it is still possible for information to be visible when sent over this network.  The library is not responsible for any stolen or damaged data that may occur while using the library’s wireless network.

Your laptop will now tell you that it is trying to connect to the ‘library’ wireless network. 

 Once Vista has connected to the library’s wireless network a dialog box will display telling you it has successfully connected to ‘library’.  If your connection was not successful, check later in this document for troubleshooting tips.

 Before closing the dialog box you will see a check box option labeled Save this network.  This option will allow you to save this wireless network and even connect to it automatically every time you visit the library.  This option is only recommended for experienced users of public wireless networks.   

 If this is your first time connecting to this wireless network or you choose to save your settings, Vista may display a dialog box asking you how you would like Vista to treat this new network.  Vista will then automatically apply settings appropriate for the type of network you select.

 Clicking Public location for the library’s wireless service is recommended.

 After you select how Vista should treat the library’s wireless service, you should see a dialog box telling you that the settings have been successfully set.

 This figure displays the settings you selected.

At this point you can click Close and open your web browser to begin browsing the World Wide Web.

  Troubleshooting Tips

Vista tells you the wireless connection failed

1.       Verify you are attempting to connect to the library’s wireless network.  Check with the library staff if you are unsure of which wireless network to connect to.

2.       Make sure that your wireless adapter is enabled.  You can verify this by going to Start > Connect to.  When the Connect to a network dialog window is displayed, click Open Network and Sharing Center.  When that window opens, click on Manage network connections found on the left-hand side.  Depending on your laptop, you may see multiple adapters available in this window.  Right-click the adapter named Wireless Network Connection or something similar and click Enable (the icon will have a picture of two monitors with 5 escalating bars).  Once your wireless adapter has been enabled, walk through the instructions above to see if this resolved your problem.

3.       If you have previously been able to connect to the library’s wireless network, check to see if you had saved the connection.  There are occasional updates to the library’s wireless service that may require changes that a saved connection would not receive.  Delete your existing connection and walk through the instructions to see if this resolves your problem.

It says I am connected, but I cannot browse the web.

·          Mouse over the network icon in your taskbar, which is the icon with 2 monitors and a little globe (if the icon shows 2 monitors and a red ‘x’, you are not connected to the wireless network).  With the mouse-pointer over the network icon, a notification box should display what you are currently connected to, your signal strength, and your Access type.  Please verify that the Access type says Local and Internet.

The Access type says Local and Internet, but I still cannot browse the web.

·          Open Internet Explorer, click Tools, then click Internet Options.  Click the Connections tab and then click the LAN settings button.  Verify that Automatically detect settings is checked and that all other boxes in the Local Area Network (LAN) Settings dialog are unchecked.  Reconnect to the library’s wireless network.

The Access type says Local only.

·          Go to Start > Connect to.  When the Connect to a network dialog window is displayed, click Open Network and Sharing Center.  When that window opens, click on Manage network connections found on the left-hand side.  Depending on your laptop, you may see multiple adapters available in this window.  Right-click the adapter named Wireless Network Connection or something similar and click Properties.  The Wireless Network Connection Properties dialog will display.  Highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.  The Internet Protocol Version 4 (TCP/IPv4) Properties dialog will appear.  Under the General tab, make sure that both Obtain an IP address automatically and Obtain DNS server address automatically are selected.  Reconnect to the library’s wireless network.